In today’s fast-paced business environment, scattered data across accounting, marketing, and customer service platforms has become one of the biggest challenges for small and medium-sized businesses. From the customer’s perspective, these systems are not separate they expect a unified, intelligent, and seamless experience.
This is where the integration between Wafeq and Interakt comes in. It's more than just syncing data, it establishes a logical, connected flow that ties the customer journey to financial transactions. This opens up new possibilities for improving collections, automating follow-ups, and delivering a more personalized experience.
Key Benefits of the Integration
Automatic Customer Data Sync: Information is updated across both systems, ensuring alignment between accounting records and customer service data with no need for duplicate or manual entry.
Smart Follow-up on Customer Payments: Thanks to invoice data pulled from Wafeq into Interakt, you can trigger automated follow-up campaigns for overdue customers through channels like WhatsApp.
Empowering Support and Sales Teams to Make Better Decisions: Support agents or sales representatives can view a customer’s invoice or balance status before interacting with them, enabling smarter and more informed communication.
Boosting Customer Loyalty and Repeat Sales: You can set up targeted offers or campaigns based on a customer’s payment behavior and send them automatically supporting loyalty programs and increasing repeat sales.
How to Connect Interakt to Wafeq
From your Wafeq account, go to the "Integrations" section in the main menu. Click "Connect" if Interakt doesn't automatically appear in the list of available integrations.
Click the "Connect" button next to Interakt.
You’ll be redirected to the Interakt platform.
Create a new Interakt account if you don’t already have one.
Complete your details to finalize the connection.
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